FAQ + Policies
We're here to help with your project every step of the way. Click the sections below to learn more
What about my budget? . . .
Everyone has a budget, and our goal is to help you identify a realistic price range for your space and project scope—whether you’re planning a full renovation or participating in our MOOD | Concierge program
Why do you use trade vendors? . . .
We pride ourselves in working with quality trade vendors to select one-of-a-kind pieces for your home. These resources are typically of a higher quality than what you’d find in retail stores—with comparable pricing.
Are there typically markups on trade furniture in the interior design industry? . . .
Interior designers usually charge a markup on trade furniture, which supports our operational costs.
Can I purchase my own furniture? . . .
We typically purchase and procure all furniture— unless otherwise noted, such as in our MOOD Trend package. Our goal is to provide a seamless ordering process (with white-glove service) and to handle the project from start to finish.
What if I want to add more to our scope mid-project? . . .
We do this all the time! We can easily increase the project scope as we go. To account for the additional workload, we may adjust fees as necessary.
What additional costs can I expect? . . .
If you’ve purchased a package in the MOOD | Concierge program, you will be charged hourly for any additional time. Changes to project scope or work beyond what is originally quoted will be subject to additional fees.
Why is it challenging to provide exact project costs upfront? . . .
Like any creative project, things change and shift. Our aim is to openly communicate and be as transparent and as informative throughout the process as possible. Aside from creative changes, sometimes there are unexpected costs that can and do arise within projects, especially in the case of BUILD projects.
What are the travel fees for MOOD | Concierge? . . .
There is a $75 travel fee for each in-home appointment. Please note: Travel costs may vary in our construction projects.
What is the best way to reach you? . . .
Our office is open from 9am-5pm Monday through Thursday. You can also reach us at firstname.lastname@example.org. We respond to new project inquiries within a 12-hour period. After the start of your project, we will create a group chat and will be available either via call or text on a consistent basis.